At GetBJJ, we prioritize your satisfaction and strive to provide a hassle-free return and refund process. If you are not fully satisfied with your purchase, we will gladly accept returns and exchanges in accordance with our policy. Please read the following guidelines carefully to ensure a smooth return experience.
1. Return Period
You have 30 days from the date of receiving your order to initiate a return or exchange.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the item must be:
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Unused and in original condition
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All tags and packaging must remain intact.
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Defective or damaged items are accepted for return and exchange.
3. Initiating a Return or Exchange
To start the return or exchange process, please contact us at info@getbjj.com with your order number, a description of the issue, and, if applicable, photographs of the defective or damaged item. Our customer support team will guide you through the next steps.
4. Return Shipping
Customers are responsible for the cost of return shipping, except in the case of defective, damaged, or incorrectly shipped items. Please ensure that the returned item is securely packaged to prevent damage during transit.
5. Refund Process
Once we receive your returned item and verify its condition, we will process your refund.
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Refunds will be issued to the original payment method used.
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Please allow up to 7 business days for the refund to reflect in your account, though processing times may vary depending on your payment provider.
6. Exchanges
If you wish to exchange your item for a different size, color, or style, please contact us at info@getbjj.com. Exchanges are subject to product availability. If the item is out of stock, we will process a refund instead.
7. Non-Returnable Items
The following items cannot be returned or exchanged:
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Items that have been used or are not in their original condition
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Items missing tags or packaging
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Customized or personalized items
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@getbjj.com. Provide a description and photographs and video of the issue, and we will offer a return, exchange, or refund as per your preference. We will cover the cost of return shipping for defective items.
9. Contact Information
If you have any questions or need assistance regarding our return, refund, or exchange policy, please do not hesitate to contact us at info@getbjj.com. Our customer support team is here to assist you.
10. Policy Changes
GetBJJ reserves the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.
Thank you for choosing GetBJJ! We appreciate your business and are committed to providing you with the best products and customer service.